How to track my order?

IP GAMERS offers a Third Party tracking system for customer orders. Who are outside of Dubai only. Customers can trace their order once they will receive the tracking code from us.

Can I pick up my order at an IP GAMERS local location?

At this time, IP GAMERS does not have a local pickup outlet for customer orders. All orders must be placed online and are received via our shipment carrier. Shipment is available as well via Cash on Delivery basis.

How long will it take to receive my order?

IP GAMERS is contracted with one of the world’s leading shipment carriers to ensure you receive your components as fast as possible. Your order will be delivered to you in 2-4 working days after placing the order. Contact a customer service team member for an exact delivery estimate for your order.

How to pay for my order?

IP GAMERS customers can pay for their order right through the IP GAMERS shopping cart. After you select your items, click on the My Cart or My Box icon at the top of the page. You will automatically be redirected to the cart’s checkout feature. From there you can change the quantity of the items selected, remove an item, empty your entire cart or proceed with your purchase. When you select “Checkout”, you will automatically be redirected to a payment and delivery process screen through our secure server. IP GAMERS accepts the payment options currently offered through our secure payment provider. Visit our Payments page for more information about our payment policies and procedures.

Will I receive a confirmation for my payment?

All orders are provided with an invoice. This invoice will have an IP GAMERS confirmation number which you can use to track your order.  Once payment is received you will receive a payment confirmation from our secure payment provider as well.

Are there duties?

There are no duties in the UAE, however please, kindly note that international shipping outside the UAE may incur local duties, taxes, brokerage or other local government or 3rd party fees, which are not included in the freight quote. Those fees are sole responsibility of the customer (consignee) of the goods. Please, check your local laws pertaining to customs fees, duties and taxes.

Can I return my order?

You can return items to IP GAMERS if they are unsatisfactory. In order to qualify for a return, your product must be sealed in the original packaging. First contact the customer service via email to agree on the conditions of the return. We will not accept any shipments returned without prior notice. Return the item to IP GAMERS customer service along with all accompanying materials, your invoice and warranty provided. IP GAMERS adheres to a strict return/exchange policy and all items must request a return within three days of the invoice date.

How to exchange my order?

If you wish to exchange a product, you will need to contact a customer service team member and request an exchange. Team members are available by email or by visiting the Customer Service page. In order to exchange the item, it cannot be opened or tampered with. Some items do not qualify for a return/exchange. Learn more about our policies by contacting a customer service techie or visiting our Return/Exchange page.

How long is the warranty on my products available for?

IP GAMERS offers a one-year warranty on all physical products sold through the site. The warranty is in effect from the date listed on your invoice. If your product requires repair, the standard warranty provided by the supplier/manufacturer will apply. All warranties through IP GAMERS apply within the limits of UAE unless specified otherwise. We will assist with the claim process with the manufacturer.

Received my package in bad condition. What should I do?

Please check the packaging upon delivery and report any tear or opening to the courier and then file a claim. It is your responsibility to make sure you receive the package in good condition. If a product arrives DOA (or Dead on Arrival), the product will need to be returned directly to the manufacturer/distributor. From there the responsible party will analyze and test the failed product to determine if it can be repaired or if it needs a full replacement. Learn more about our DOA policy by reading our Terms and Condition page or contacting a customer service team member via email.